In my last post, Take Back the Beep, I indicated that the blog post I was referencing included a way to contact one's wireless provider. I followed the link and wrote to Verizon. They responded quickly, indicating to me that they have a canned response to what has probably become a popular complaint. Their reply is below. I encourage you to consider doing the same, i.e., write your provider. I have not yet tried the suggestions Verizon provided, but I plan to soon.
Good Morning,
Thank you for writing. The voice mail instructions are there to assist the many callers who may be unfamiliar with the correct prompts, including advanced options such as review or re-record message or mark urgent. However, there are steps you can take to control the length of your greeting and to speed callers through the voice mail greeting.
In a customized greeting, you can inform callers up front to skip the rest of the instructions by pressing *. (For example: “This is John. To skip the rest of this greeting and leave a message please press *).
You can remove the last line of the instructions (“to leave a callback number, press 5”), by using Administrative Options in your voice mail menu.
You can customize your greeting so it is shorter for callers.
You can also use our automated language, inserting your name only to shorten your message.
You can remove your voice mail feature by calling customer service.
Verizon Wireless is committed to satisfying our customers. We listen to our customers and appreciate any feedback on our services. Please visit verizonwireless.com http://support.vzw.com/how_to_use/basic_voice_mail.html to learn more about using our voice mail system and other Verizon Wireless features. Thank you for using Verizon Wireless.
Sincerely,
Verizon Wireless
Customer Service
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