Friday, August 5, 2011

Giving Microsoft Word a Tune-Up

I don't use MS Word that often anymore, but I followed the links in this Q&A from the New York Times and it appears to contain some good tips. If you ave noticed a slowdown in Word, these tips probably apply somewhat to any version.

Thursday, August 4, 2011

Remote support

I had a very successful remote support call yesterday with a VT customer.

Being out of state is not too big a handicap. If we are in different places, I can still connect to your machine, if you can connect to the internet, and do a system cleaning and tune up. An advantage to you, the customer, is that these calls are also a one-on-one tutorial. We connect machine to machine via our high speed internet connections all the while both of us are on our phones talking, discussing, tutoring.

If you need help, consider this approach.

Wednesday, August 3, 2011

Laptop Refresh: Six Ways to Revitalize an Older Notebook

I know that many of you have the issue of an older laptop that seems to lack the zip it once had. The easiest fix for many of you has been to add RAM (memory) since most older machines came with 1GB or less, and that just doesn't cut it anymore. But there are other things you can do too. If you are the DIY type, you may enjoy this article and even be moved to try one or two of the suggestions in it. This comes to us from PCWorld.

Laptop Refresh: Six Ways to Revitalize an Older Notebook

Tuesday, August 2, 2011

Rogue Gallery

This serves as a reminder of a good place to check if you think you may be the victim of a rogue program. There are lots of them out there. This link to the Lavasoft Rogue Gallery will show you the latest half dozen or so.

Monday, August 1, 2011

E-mail hacked?

I have seen many wacky e-mails lately coming from friends. These e-mails, while they may contain sob stories from a "relative" who needs money, also come with no message at all, just a link to some wacky web site. Even Google e-mail's spam filter does not pick up on these! (And, IMHO, Google's spam filter is a good one.)

Here is the contents of an e-mail from a trusted friend (although this came through as a clickable link, I have removed the link in case one of you might accidentally click on it:

http://zukunftsmann.de/images/asern.html

The subject of the e-mail was "free trial", and you can see why some people might be drawn into a note with that subject. So, since it was an e-mail from a trueted friend, I opened it up. When I saw the line (as shown above) that was the ONLY content of the note, I knew, or suspected, that my friend's e-mail had been hacked.
Have you seen any of these? As I said in my opening, I have seen a lot of these lately. Moral of the story, never click on any suspect link in an e-mail, such as the link shown above, even if the e-mail is from a friend. But that is just the beginning of what should be your concern. Has this friend's e-mail been hacked? I'm not sure, but I would proceed and take the steps one would take when one suspects his/her e-mail has been hacked. I would always recommend changing the account password to a robust password, and, as noted in the referenced Kim Komando article below, I would go into the account settings and change the alternate e-mail address, if there is one.